Shipping policy
Shipping Policy
Production Time
Every ALXS creation is handcrafted in my atelier in Italy.
Production times vary depending on the product purchased and are always specified on the relevant product page.
For Bespoke Atelier, Bridal, Cosplay, and all custom-made projects, production timelines are agreed directly with the client during the design process.
Order Preparation
Once production is complete, each creation is carefully inspected, packaged, and prepared for shipment.
You will receive a confirmation email as soon as your order has been handed over to the courier, together with a tracking number where available.
Shipping Carriers
To ensure the best balance between reliability, delivery times, and shipping costs, ALXS Artisanal Couture selects the most suitable courier for each destination.
Orders within Italy are generally shipped via Poste Italiane (PDB Express or Crono Standard).
International orders are shipped with express couriers such as DHL or equivalent carriers, selected according to the destination and the best available service.
Delivery Times
Delivery times begin once the order has been shipped and do not include the production time required to create your item.
Estimated delivery times:
• Italy: 1–3 business days
• European Union: 2–7 business days
• Non-EU Countries: 5–15 business days
Please note that these delivery times are estimates only and may vary due to public holidays, weather conditions, customs procedures, or other circumstances beyond ALXS Artisanal Couture's control.
Shipping Costs
Shipping costs are calculated automatically during checkout based on the destination, weight, and volume of the order.
Any free shipping promotions will be clearly indicated on the website.
International Shipments
Orders shipped outside the European Union may be subject to customs duties, import VAT, or other taxes required by the destination country.
These charges are not controlled by ALXS Artisanal Couture and remain entirely the responsibility of the customer.
Shipping Address
Customers are responsible for carefully verifying the accuracy of their shipping address before completing their order.
ALXS Artisanal Couture cannot be held responsible for delays or additional costs resulting from incomplete or incorrect shipping information provided by the customer.
Undelivered Shipments
If an order is returned to the sender due to an incorrect address, recipient unavailability, failure to collect the parcel, or any other reason not attributable to ALXS Artisanal Couture, any additional shipping costs for resending the order will be the responsibility of the customer.
Damaged Parcels
If your parcel arrives visibly damaged, please report it immediately to the courier and contact me within 5 days of delivery, providing photographs of both the parcel and its contents.
Every request will be reviewed as quickly as possible to determine the most appropriate solution.
Customer Support
If you have any questions regarding the shipment of your order, feel free to contact me at any time: